Returns & Refunds

What you can return

• Anything that arrived damaged, faulty, or is not what you ordered - always returnable
• Electronics, appliances and accessories in original packaging with all accessories
• Clothing and footwear, unworn with tags attached - free size exchange included
• Beauty products that are sealed and unopened, or any item you suspect is not genuine

What we cannot take back

For hygiene and food-safety reasons, we cannot accept returns on the following unless the item is faulty or was damaged in transit:

• Fresh, chilled and frozen food
• Opened grocery items, and any item past its expiry date at the time of return
• Opened cosmetics, skincare, fragrance and personal grooming products
• Baby formula and food once the seal is broken
• Underwear, socks and pierced jewellery

How to return something

• Call +92-300-0000000 or message us on WhatsApp within 7 days of delivery
• Tell us your order number and what is wrong - a photo helps for damage claims
• We schedule a free pickup from your address, usually within 48 hours in major cities
• Once the item reaches our warehouse and passes inspection, the refund is issued

Refund timelines

• Cash on delivery orders: bank transfer or Easypaisa/JazzCash within 3 to 5 working days
• Card payments: reversed to the same card within 7 to 10 working days, depending on your bank
• Wallet payments: back to the same wallet within 3 working days
• Delivery charges are refunded too when the return is our fault

Warranty claims

Electronics and appliances carry the manufacturer's Pakistan warranty. Within the first 7 days, deal with us directly and we will replace the unit. After that, warranty service runs through the brand's authorised service centre - call us and we will tell you the nearest one and help you open the claim.